Rights and Responsibilities

Patients’ rights are covered by the Health and Disability Commissioner’s “Code of Health and Disability Services Consumers’ rights”, a copy of which is available on request.
A summary of your rights and responsibilities as a patient is set out below.

Your Rights

  • Express your needs and be involved with the decision-making team (including nursing staff, doctors and allied health services) regarding your care at Selina Sutherland Hospital
  • Informed consent to all treatment
  • Withdraw consent or refuse treatment
  • Respect for your individual, cultural and religious beliefs
  • Access a second opinion about treatment
  • Be treated with reasonable skill and care, consideration, dignity and privacy
  • Know the identity of all staff attending to you
  • Freedom from discrimination, coercion, harassment and exploitation
  • Privacy of records according to the Health Information Privacy Code 1994, including all matters discussed with the team looking after you
  • View any records of your stay at Selina Sutherland Hospital
  • Make any suggestions, concerns or complaints to the team leader or hospital manager.

As a consumer of Selina Sutherland Hospital services we ask that you

  • Aquaint yourself with, and abide by the rules and regulations of the hospital
  • Provide all relevant information to the appropriate health professional about health, current medications, previous illnesses, treatments and family history of illness
  • Ask for clarification or further explanation of anything you do not understand
  • Co-operate with the health professionals who are giving the care and treatment, and inform them of any changes in health status
  • Respect the privacy of other patients and to keep in confidence any information gained about them
  • Respect other patients’ observations of religious, cultural and ethnic practices
  • Show consideration to other patients with regard to noise levels and conduct of visitors
  • Inform the hospital management of any complaint and/or recommendation
  • Make prompt payment of all charges incurred
  • Comply with Selina Sutherland Hospital’s Smoke-free site policy